RELIABLE STUDY SAP C_C4H56_2411 QUESTIONS | C_C4H56_2411 RELIABLE DUMPS EBOOK

Reliable Study SAP C_C4H56_2411 Questions | C_C4H56_2411 Reliable Dumps Ebook

Reliable Study SAP C_C4H56_2411 Questions | C_C4H56_2411 Reliable Dumps Ebook

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q41-Q46):

NEW QUESTION # 41
Which of the following actions can a Service Agent execute from the case "More Action" button? Note: There are 3 correct answers to this question.

  • A. Escalate
  • B. Delete
  • C. Summary
  • D. Mark as unread
  • E. Handover

Answer: A,C,D


NEW QUESTION # 42
Which milestone can you use for service levels?

  • A. Created-on date
  • B. Status
  • C. Initial review date
  • D. Warranty validity

Answer: C


NEW QUESTION # 43
You are rolling out SAP Service Cloud Version 2 to multiple countries. Which of the following must be completed for each different country? Note: There are 2 correct answers to this question.

  • A. Maintain organizational units
  • B. Enable country/region
  • C. Select country theme
  • D. Maintain exchange rate

Answer: A,B


NEW QUESTION # 44
You cannot access cases in SAP Service Cloud Version 2. What could be the reason?

  • A. The employee is not assigned to the correct business role.
  • B. Access to the Case app is NOT enabled for the business user.
  • C. Access rights are directly assigned to the business user.
  • D. Access rights for cases are limited to read access.

Answer: B


NEW QUESTION # 45
You have determined that one of your products has a known fault. You want to ensure that all cases with that product are automatically assigned to the escalation team. Which feature in SAP Service Cloud Version 2 would you use to do this?

  • A. Case routing
  • B. Notifications
  • C. Service categories
  • D. SLA

Answer: A


NEW QUESTION # 46
......

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